FAQs
Frequently Asked Questions
Are you providing customization ?
Yes，We offer OEM and ODM.
Do you have MOQ?
If you just print the logo on the smart lock, there is no MOQ, but if you need to print the logo on the packaging box, our MOQ is greater than or equal to 500pcs.
What is your factory address?
Our factory is located in Zhongshan, guangdong, China.
Is the system in Russian?
We offer eight languages including Russian.
Which application is using for this lock to operate？
TT or Tuya.
So this is internet connected or blototh connected
Both Bluetooth and Wifi are available.
Are you a supplier or manufacturer?
First of all, our products have low battery reminders. If the battery is completely out of power, you can unlock it with the key, or unlock it after charging through the USB emergency charging port.
What happens when the smart lock runs out of power?
We offer eight languages including Russian.
Do you only sell smart locks?
Yes, we specialize in middle and high end smart locks.
What materials do you use?
Most of our smart locks are made of aluminum alloy. Some use aluminum alloy CNC process technology.
What type of mortise is generally used?
For the TY series, we usually use the 6068 mortise, which is also the international common lock mortise
Why is the actual fee on Alibaba higher than the fee on PI?
Because Alibaba charges both buyers and sellers a processing fee.
Why is the postage so expensive?
The postage is not determined by us, but by the freight forwarder.
Do I need to pay an advance payment?
We usually require customers to pay in full in one lump sum.
What's the price?
The price depends on the quantity.
What are the functions of the product?
We have palm vein recognition, face recognition, fingerprint recognition, Card unlock, password unlock, key unlock, APP unlock. You can buy products with different functions according to your individual needs.
When will it be delivered?
We will ship the goods within 7 days after receiving the full payment.
What is the service life?
The service life is usually 7-10 years.
Warranty?
Our warranty is 2 years.
Will the quality of the same batch vary greatly?
Our defect rate is less than 0.1%
Is the rim lock single-fingerprint or dual-fingerprint?
There are both single – fingerprint and dual – fingerprint options. The single – fingerprint one costs only 28 USD, while the dual – fingerprint one is a bit more expensive.
Is our rim lock IP66 rated?
Yes, it is IP66 – rated, with a waterproof level of 6 and a dust – proof level of 6.
Is our lock core Tuya WiFi or Tuya Bluetooth?
It is Tuya Bluetooth.
What if we want a Tuya WiFi lock core?
You can equip it with a gateway, which can control all locks.
Does Tuya WiFi need to be equipped with Bluetooth?
No, you can directly connect to WiFi through the app.
What does "gateway" mean?
It is used to connect the lock to the Internet.
What are the differences between gateways?
If the lock is a Bluetooth lock, you need a Bluetooth gateway.
How can I achieve remote control?
Add a gateway.
What are the differences between TT Lock and Tuya?
TT is suitable for hotels, while Tuya is suitable for homes and apartments.
How to connect the hotel lock system?
First, you need to confirm your system. Secondly, we will provide an interface function.
Can the Tuya app be used on both Android and iOS?
Yes, it can.
Can you provide free logo customization?
Yes, we can.
Can you provide a video of the lock pairing with the Tuya application?
Yes, we have it.
Can I control it through my phone as long as I have the Tuya app?
Yes.
Does the CL02 have a card - swiping function?
Yes, it does.
How does the CL02 connect to Tuya Bluetooth?
When connecting the device, press the fingerprint key once and then the # key once.
What is the metal thickness of the Rim lock?
1.2mm.
How to initialize the settings of the TY series lock?
Just operate directly on the lock.
Can a smart lock have both Tuya WiFi and Tuya Bluetooth functions?
Generally, each lock has only one module. We recommend using Tuya WiFi as it is better.
Does the hotel lock only support Tongtong Lock?
Yes, but if you have special requirements, we can also customize a Tuya – based one.
Do you support customization?
Yes,You can customize your logo on our products,and you can also customize the color.
What's the MOQ for this product?
The MOQ is 2 pcs.
can you paste Commercial Inolvoi e of 84 dollar on packet means 42dollar per lock?
Of course
How long will it take to ship to my country?
Could you please provide your address so we can calculate the shipping time to your location?
Can l get a sample first?
Yes,of course.
which app you use?
TT and tuya
And how you can provide the app?
We will give you the installation instruction for you to download.
Can you show video?
ok.
How your software looks ?
This place can be set as your logo.
Can DB series connect to APP?
No
Do your locks support multiple languages?
Yes, multiple languages can be customized
How to restore factory Settings for TY series?
Press the upper left and right sides of the back handle together
How to restore EZ series factory Settings?
Insert the thimble into the small hole of the internal handle and release it when prompted
How do I restore the DB02 to factory Settings?DB02
Open the battery cover on the back and press and hold to reset
How do I restore DB01 to factory Settings?
Open the battery cover on the back and press and hold to reset
How do I restore NT01 to factory Settings?
There is a small hole in the upper right corner of the back covered by a plastic cap, and press it long with a thimble
How does FP series restore factory Settings?
Open the battery cover on the back and press and hold to reset
How do I restore the AL01 to factory Settings?
Open the battery cover on the back, remove a battery, long press reset at the same time, install the battery, and wait until the prompt
When will you deliver the goods?
It can take as little as 3 days
Can your products be recharged?
Yes, it supports USB-C charging port
Can I print my logo on the package?
Yes, MOQ is at least 500pcs.
What is the initial administrator password for your lock?
123456
I have the style I want, can you give me a sample quickly?
It can be laserd.
How does the EZ01 connect to the APP?
You need to press and hold the Reset button at the back first, and then use the mobile phone to connect
How do FP Series connect to APP?
On the lock, go to the management interface first, then press ‘1’ as prompted to add an administrator, select a network connection, and then use the mobile phone to connect
How to add fingerprints, passwords and cards to EZ series?
After connecting to the APP, add according to the prompt on the APP
How do TY series connect to APP?
Enter the management interface on the lock first, then press ‘1’ as prompted on the page to add an administrator, select a network connection, and then use a mobile phone to connect
Do your locks have an outside handle?
Yes
Can FP Series add password fingerprint and card to APP?
No, you need to add it on the lock as prompted
Didn’t Find the Answer? Ask us Questions
Call us directly, submit a sample or email us!
Phone Number
Our Office Address
501, No.50, Nanfeng Road, Sanshui District, Foshan, China
Official Work Time
- Monday-Friday:09:00 -20:00
- Sunday & Saturday:10:30-22:00